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Still need more questions? No problem, click on our contact page and we will be in touch with you right away.
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Can I purchase single charms from a set?
Can I substitute charms in a set?
Payment Methods
Phone Orders
Order Confirmation
Shipping Rates
Sales Tax
Website Security
Rhodium Plating
Are your charms safe for children?
International Shipping
More Questions?
Q: Can I purchase single charms from a set?
Can I order one single charms from a set you have listed?
A:
Unfortunately, we cannot sell individual charms from sets. This would break up the sets and we would have sets with missing charms. We realize this may not be beneficial for everyone, but we do try to be unique and offer themed charm sets unlike the many other sites online that sell charms individually.
Q: Can I substitute charms in a set?
Can I substitute charms from a different set into one I wish to purchase?
A:
No, the sets must be sold as shown in the photograph, unless otherwise stated in the item description.
Q: Payment Methods
What payment methods do you accept?
A:
We accept Visa, Master Card, Discover, and American Express, as well as Paypal and debit cards with a Visa or MasterCard logo for quickest processing. We do accept money orders, but these orders will not ship until your payment is received. Sorry, at this time we cannot accept personal checks.
Q: Phone Orders
Can I phone in my order?
A:
Yes, but the best time to reach us is in the evenings. Call us at 262-877-2781
Q: Order Confirmation
I think I placed an order, but I am not sure if it went through or not. How can I tell?
A:
If you received a confirmation email with an order number, then we received the order successfully. Please be sure to enter your correct email address when placing your order. If you make payment with Paypal, you will receive an email from them when your order has shipped. If paying with credit card, you may not receive notification.
Q: Shipping Rates
How much is shipping?
A:
We offer an everyday low shipping charge of only $1.95. This price is only available for United States addresses. Lighter packages are sent via US Postal Service First Class, so please allow up to 7-10 days for your package to arrive. Packages thirteen ounces and over will be sent via US Postal Service Priority mail.
If you need your order quickly, we do offer USPS Priority Mail or USPS Express Mail shipping at additional costs. When you check out, you will have the option of upgrading your shipping method.
Q: Sales Tax
Will I be charged sales tax?
A:
We only charge sales tax on orders that shipped to a Wisconsin address. The current rate is 5.5%. If you are a wholesale customer, we will need a copy of your resellers license on file or we are required to charge you the 5.5% Wisconsin sales tax.
Q: Website Security
Is your website secure?
A:
Yes. When you place an order your credit card number, name, & information is kept STRICTLY CONFIDENTIAL and protected on a secure server with SSL 128-Bit Encryption Technology, the best & highest computer security. We want you to be comfortable that your shopping experience with us is safe and secure. The purchase area of our site is secure and all important information is encrypted for your protection. Your credit card information is NOT stored on our website.
We know how intimidating it can be to shop online. We have a proven track record with our business polices and practices. We take your security and trust very seriously and will distinguish ourselves from other online stores.
Q: Rhodium Plating
What is Rhodium Silver?
A:
Rhodium is a precious metal, a member of the platinum family. Rhodium electroplating is used, especially on jewelry, to provide a surface that will resist scratches and tarnish, and give a white, reflective appearance. Rhodium plating offers the feel, durability and color of sterling silver however it is offered at a fraction of the price.
Q: Are your charms safe for children?
Are your charms safe for children?
A:
No! We cannot express enough that our charms are not recommend to be used for items which may come in contact with a child. Not only are they a choking hazard, some may contain metals which could become poisonous to a young child if they were to ingest them. Many of our charms have cute fun themes and some children might think they would be fun to play with; however, please use them with utmost caution.
Q: International Shipping
Do you ship internationally?
A:
The Charm Barn is pleased to offer a flat rate charges of $13.50 for orders being shipped to Australia, Europe, New Zealand and the United Kingdom.
INTERNATIONAL ORDERS MUST USE PAYPAL AS THEIR PAYMENT OPTION.
Please be advised that we cannot be responsible for import taxes or duties that your county might charge for your order. Countries vary with what tax levies they impose, so we would suggest checking with your local post office if you have any further questions.
Q: More Questions?
I still have more questions, can you help me answer them?
A:
The first place to look would be our Store Policies page. If your question is not answered there, you can talk to a real person by giving us a call, or sending us an email. We are honored to have you visit and hope you enjoy your stay.
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